Terms of Use

Last updated: August 18, 2025

Please read these terms carefully before using our service

1. Acceptance of Terms

By accessing and using XSNAP VPN ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

XSNAP VPN provides:

  • Virtual Private Network (VPN) services
  • Secure internet connection through encrypted tunnels
  • Access to servers in multiple global locations
  • Privacy protection and IP address masking
  • WireGuard protocol implementation

3. User Accounts

3.1 Account Creation

To use our service, you must:

  • Be at least 18 years old or have parental consent
  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account

3.2 Account Security

You are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our service for:

  • Protecting your privacy and security online
  • Accessing geo-restricted content legally available to you
  • Securing your connection on public Wi-Fi
  • Legitimate business and personal use

4.2 Prohibited Uses

You agree NOT to use our service for:

  • Any illegal activities or violation of laws
  • Distributing malware, viruses, or harmful code
  • Spamming, phishing, or fraudulent activities
  • Harassment, abuse, or threatening behavior
  • Copyright infringement or piracy
  • Attempting to hack or compromise other systems
  • Reselling or redistributing our service without permission

5. Payment and Billing

5.1 Subscription Plans

We offer various subscription plans with different features and pricing. All prices are clearly displayed before purchase and include applicable taxes where required.

5.2 Payment Processing

Payments are processed securely through third-party payment processors. We do not store your payment information on our servers.

5.3 Refunds

We offer a 30-day money-back guarantee for new subscribers. Refund requests must be submitted within 30 days of the initial purchase.

6. Service Availability

We strive to provide reliable service, but we cannot guarantee:

  • 100% uptime or uninterrupted service
  • Specific connection speeds
  • Access to all websites or services
  • Compatibility with all devices or software

7. Privacy and Data Protection

Our privacy practices are detailed in our Privacy Policy. We operate under a strict zero-logs policy and do not monitor, record, or store your online activities.

8. Intellectual Property

All content, features, and functionality of our service are owned by XSNAP VPN and are protected by copyright, trademark, and other intellectual property laws.

9. Termination

9.1 Termination by You

You may terminate your account at any time by contacting our support team or through your account settings.

9.2 Termination by Us

We may terminate or suspend your account immediately if you violate these terms or engage in prohibited activities.

10. Disclaimers and Limitations

10.1 Service Disclaimer

Our service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

10.2 Limitation of Liability

In no event shall XSNAP VPN be liable for any indirect, incidental, special, or consequential damages arising from your use of our service.

11. Indemnification

You agree to indemnify and hold harmless XSNAP VPN from any claims, damages, or expenses arising from your use of our service or violation of these terms.

12. Governing Law

These terms shall be governed by and construed in accordance with applicable laws. Any disputes shall be resolved through binding arbitration.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or through our service. Continued use after changes constitutes acceptance.

14. Contact Information

If you have questions about these terms, please contact us:

Email: legal@xsnap.space

Support: support@xsnap.space

Website: https://vpn.xsnap.space

Response Time: We aim to respond within 48 hours

Questions about our Terms?

We're here to help! If you have any questions about these terms or need clarification on any point, don't hesitate to reach out to our support team.

Privacy Policy

Learn how we protect your privacy with our zero-logs policy.

Read Privacy Policy →

Customer Support

Need help? Our support team is available 24/7 to assist you.

Contact Support →