Privacy Policy

1. Information We Collect

1.1 Information We DO NOT Collect

XSNAP VPN operates under a strict zero-logs policy. We do not collect, store, or log:

• Your browsing history or websites you visit
• Your IP address when connected to our VPN
• DNS queries or search terms
• Connection timestamps or session duration
• Bandwidth usage or data transferred
• Network traffic or content of communications

1.2 Information We DO Collect

To provide our service, we collect minimal information:

• Account Information: Email address for account creation and support
• Payment Information: Processed securely through third-party payment processors
• Technical Information: App version, operating system (for troubleshooting)
• Aggregate Usage: Total number of connections (not linked to individual users)

2. How We Use Your Information

We use the limited information we collect only for:

• Providing and maintaining our VPN service
• Processing payments and managing subscriptions
• Providing customer support
• Improving our service quality and performance
• Complying with legal obligations

3. Data Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties, except:

• Service Providers: Trusted partners who help us operate our service (payment processors, hosting providers)
• Legal Requirements: When required by law, but we cannot provide what we don't collect
• Business Transfers: In case of merger or acquisition (with same privacy commitments)

4. Data Security

We implement industry-standard security measures:

• Encryption: All data is encrypted using AES-256 encryption
• WireGuard Protocol: State-of-the-art VPN protocol for maximum security
• Secure Infrastructure: Servers located in privacy-friendly jurisdictions
• Regular Audits: Independent security audits and assessments

5. Data Retention

Since we don't log your online activities, there's no browsing data to retain. Account information is kept only as long as your account is active. Payment information is handled by our payment processors according to their retention policies.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Object to processing of your information
• Data portability (where applicable)

7. Cookies and Tracking

Our website uses minimal cookies for essential functionality only. We do not use tracking cookies, analytics cookies, or advertising cookies. You can disable cookies in your browser settings without affecting the core functionality of our service.

8. Third-Party Services

We may use third-party services for payment processing and customer support. These services have their own privacy policies and are bound by strict data protection agreements with us.

9. International Data Transfers

Our servers are located in multiple countries to provide optimal performance. Any data transfers are protected by appropriate safeguards and comply with applicable data protection laws.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the new policy.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us: